Terms & Conditions

Terms & Conditions

Last Updated: 01 August 2026

These Terms & Conditions govern the use of the website, services, and business solutions provided by GALAXIEQ ENTERPRISES. By accessing our website, submitting an enquiry, requesting a quotation, engaging our services, or entering into a service agreement, you agree to comply with these Terms & Conditions.

1. Introduction

GALAXIEQ ENTERPRISES provides business process outsourcing and business support solutions, including customer support, technical support, inbound and outbound calling, chat support, telesales, data entry, lead management, and other related services.
These Terms apply to:
Website visitors and users Prospective clients submitting enquiries Clients requesting quotations or consultations Clients purchasing or engaging our services Authorised representatives acting on behalf of a business
By accessing our website, submitting an enquiry, accepting a quotation, making a payment, signing a service agreement, or using our services, you agree to be bound by these Terms.

2. Acceptance of Terms

By using our website or engaging GALAXIEQ ENTERPRISES, you confirm that:
You have read and understood these Terms. You agree to comply with all applicable provisions.
You are legally capable of entering into a binding agreement.
If you represent a company or organisation, you have authority to accept these Terms on its behalf.
You will provide accurate and complete information.
You will use our website and services only for lawful business purposes.
If you do not agree with these Terms, you must not use our website or engage our services.

3. Company Information

Company Name: GALAXIEQ ENTERPRISES
Business Type: Business Process Outsourcing and Business Support Services
Website: [https://galaxieq.com]
Official Email: [info@galaxieq.com]
Contact Number: [+91 8904206468]
Business Address: [ Bengaluru karnataka (india) ]
For service-specific requirements, the applicable quotation, proposal, invoice, statement of work, or written agreement may form part of the contractual relationship.

4. Client Responsibilities

Clients are responsible for providing all information, materials, approvals, access, and cooperation required for successful service delivery.
Clients must:
1. Provide accurate, complete, and current business information.
2. Provide approved scripts, FAQs, product details, pricing, policies, and service information where required.
3. Provide lawful and authorised customer data or contact lists.
4. Obtain all required customer consents and permissions.
5. Provide timely approvals, feedback, and operational instructions.
6. Maintain the security of credentials and access details provided to us.
7. Inform us promptly about changes to products, pricing, policies, services, or campaign requirements.
8. Ensure that all instructions comply with applicable laws and industry regulations.
GALAXIEQ ENTERPRISES will not be responsible for delays, errors, or performance issues caused by inaccurate information, delayed approvals, incomplete materials, or insufficient client cooperation.

5. Service Scope and Project Requirements

The exact scope of services will be defined in the applicable:
1. Proposal or quotation
2. Statement of Work (SOW)
3. Service agreement
4. Approved project plan
5. Email confirmation or other written communication
The agreed scope may include service deliverables, communication channels, operating hours, staffing, campaign requirements, reporting, timelines, performance expectations, and responsibilities.
Any work outside the approved scope may:
1. Require additional charges
2. Require additional resources
3. Change the delivery timeline
4. Require a revised quotation or agreement
5. Be started only after written approval
No service, deliverable, result, or responsibility will be considered included unless it is clearly confirmed in writing.

6. Pricing, Payments and Taxes

Service pricing will be communicated through an approved quotation, proposal, invoice, or written agreement.

Unless otherwise agreed:

1. Payments must be made according to the stated payment schedule.
2. Advance payments may be required before onboarding or service commencement.
3. Recurring service fees must be paid on the agreed billing date.
4. Applicable taxes, duties, bank charges, payment-gateway fees, or government levies may be charged separately.
5. Clients are responsible for providing accurate billing information.
6. Delayed or failed payments may result in service suspension.
7. Overdue amounts may remain payable even if services are paused or terminated.

GALAXIEQ ENTERPRISES may revise pricing when the service scope, staffing, workload, operating hours, technology requirements, or project requirements materially change. Any revised pricing will be communicated before implementation.

7. Service Commencement and Timelines

Services may begin only after the required onboarding steps are completed.

These may include:

1. Acceptance of the quotation or agreement
2. Completion of required payment
3. Submission of client information and materials
4. Approval of scripts and workflows
5. Access to required tools or systems
6. Completion of training or knowledge transfer
7. Confirmation of operational requirements

Project timelines may depend on client cooperation, approval speed, resource availability, technical setup, project complexity, and third-party systems.
Unless specifically guaranteed in writing, timelines are estimates and may be adjusted where circumstances reasonably require.

8. Changes to Services

Any request to change the approved service scope must be communicated in writing.

Changes may include:

1. Adding or removing services
2. Changing staffing requirements
3. Increasing call, ticket, chat, or data volume
4. Changing service hours or time-zone coverage
5. Adding communication channels
6. Revising scripts or workflows
7. Changing reporting requirements
8. Adding new products, campaigns, or customer segments
Changes may affect pricing, timelines, staffing, technology, and service delivery. GALAXIEQ ENTERPRISES may require written approval before implementing material changes.

9. Confidentiality

Both parties agree to protect confidential information received during the business relationship.

Confidential information may include:

1. Customer and prospect information
2. Business plans and strategies
3. Pricing and commercial information
4. Sales scripts and campaign details
5. Product and service information
6. Login credentials and system access
7. Technical documentation
8. Reports, analytics, and operational data
9. Internal processes and non-public information

Confidential information will be used only for authorised business purposes and service delivery. It will not be disclosed to unauthorised parties except:

1. With prior written permission
2. To authorised personnel or service providers who need access
3. Where disclosure is required by applicable law or a valid legal order
These obligations do not apply to information that is publicly available without breach, independently developed, or lawfully received from another authorised source.

10. Data Protection and Security

GALAXIEQ ENTERPRISES uses reasonable administrative, technical, and operational safeguards to protect information handled during service delivery.

Security measures may include:

Controlled access to authorised systems
Role-based access where applicable
Secure credential-management practices
Approved communication and storage tools
Internal confidentiality requirements
Reasonable monitoring and operational controls

Clients are responsible for ensuring that they have the legal right to share personal, customer, employee, or business information with us.

Clients must not provide:
Unnecessary sensitive information
Unlawfully collected data
Data obtained without required consent
Information that violates privacy or data-protection laws
No system can guarantee complete protection against every cyber, technical, human, or third-party risk.

11. Intellectual Property Rights

All intellectual property owned by GALAXIEQ ENTERPRISES remains our property unless otherwise agreed in writing.

This may include:

Company name and branding
Logos and visual identity
Website content and design
Service processes and operational methods
Templates and proprietary documents
Training materials
Internal workflows and systems
Original reports and business materials

Clients retain ownership of their:

Trademarks and brand assets
Product information
Customer information
Business content
Client-provided documents and materials
Clients grant GALAXIEQ ENTERPRISES a limited right to use client materials only for providing the agreed services.

12. Third-Party Tools and Platforms

Our services may use third-party technologies, including:
CRM platforms
Help desk and ticketing systems
Cloud telephony and diallers
Email and communication platforms
Live chat software
Analytics and reporting tools
Cloud storage and collaboration systems

Third-party services may have their own:

Terms and conditions
Privacy policies
Subscription fees
Technical requirements
Availability limitations
Security practices
GALAXIEQ ENTERPRISES is not responsible for outages, policy changes, account restrictions, technical failures, data loss, or service interruptions caused by third-party providers.

13. Acceptable Use

Users and clients must not use our website or services for:

Unlawful or fraudulent activities
Misleading or deceptive communications
Harassment, abuse, threats, or discrimination
Spam or unauthorised marketing
Unauthorised access to systems or data
Distribution of malware or harmful software
Infringement of intellectual-property rights
Activities that violate privacy or data-protection laws
Any activity that may damage our reputation, systems, or operations

GALAXIEQ ENTERPRISES may suspend access or services where misuse is suspected or identified.

14. Service Availability

We aim to provide reliable and professional services. However, uninterrupted, error-free, or continuous availability cannot be guaranteed.

Service availability may be affected by:

Internet or telecommunications failures
Power interruptions
Third-party platform outages
Software or hardware issues
Scheduled maintenance
Cybersecurity incidents
Government restrictions
Natural disasters or other force majeure events
We will take commercially reasonable steps to address material service interruptions within our operational control

15. Client Data and Content

Clients remain responsible for all information, data, content, scripts, documents, and materials provided to GALAXIEQ ENTERPRISES.

Clients confirm that:

The information is accurate and lawful.
They own the content or have permission to use it.
Required customer notices and consents have been obtained.
The content does not violate third-party rights.
The information may be used for the agreed service purpose.
We may use client data only as reasonably necessary to deliver the agreed services, comply with legal obligations, maintain records, or protect legitimate business interests.

16. Service Suspension or Termination

GALAXIEQ ENTERPRISES may suspend or terminate services where there is:

Non-payment or repeated payment delays
Material breach of these Terms
Unlawful or fraudulent activity
Misuse of services
Unauthorised or unsafe instructions
Security or compliance concerns
Failure to provide required information or cooperation
Conduct that creates material operational or reputational risk

Where reasonably practical, notice may be provided before suspension or termination. Immediate action may be taken where required to protect systems, personnel, data, clients, or legal compliance.

17. Refund and Cancellation Policy

Refund and cancellation eligibility will depend on:

The approved quotation or agreement
The type and duration of service
Work already completed
Resources already allocated
Staff onboarding or training completed
Technology and third-party costs incurred
Notice period requirements

Unless otherwise agreed in writing:

Completed services are generally non-refundable.
Fees for completed onboarding, training, setup, or reserved resources may be non-refundable.
Cancellation requests must be submitted in writing.
Any approved refund may be adjusted for completed work and non-recoverable costs.
Refund processing time may depend on the payment method and financial procedures.

18. Limitation of Liability

To the maximum extent permitted by applicable law, GALAXIEQ ENTERPRISES will not be liable for:
Loss of profits or revenue
Loss of business opportunities
Loss of goodwill or reputation
Indirect or consequential losses
Loss caused by third-party systems
Loss caused by inaccurate client information
Loss resulting from client decisions or actions
Unanticipated business or campaign outcomes

Our total liability relating to a specific claim will not exceed the amount paid by the client for the affected service during the applicable period, unless otherwise required by law or agreed in writing.

19. Indemnification

Clients agree to indemnify and hold harmless GALAXIEQ ENTERPRISES and its authorised personnel from claims, losses, liabilities, damages, penalties, or reasonable expenses arising from:
Unlawful client instructions
Unauthorised customer data
Inaccurate or misleading client information
Client content that infringes third-party rights
Failure to obtain required permissions or consent
Client misuse of our services
Breach of these Terms or applicable laws

20. Disclaimer

GALAXIEQ ENTERPRISES provides services using commercially reasonable efforts and professional operational practices.
Unless expressly guaranteed in writing, we do not guarantee:
A specific number of leads
Sales or revenue results
Conversion rates
Customer acquisition outcomes
Business growth or profitability
Specific customer satisfaction scores
Uninterrupted service availability
Results may vary based on market conditions, customer demand, product quality, pricing, data quality, client response time, campaign strategy, competition, and other external factors.

21. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the applicable laws of India.

Any dispute relating to:

These Terms
Website use
Service delivery
Payments
Client obligations
Business communications
shall be subject to the jurisdiction of the appropriate courts in India, subject to applicable legal requirements.

22. Changes to These Terms

GALAXIEQ ENTERPRISES may update these Terms when necessary due to:
Changes in services
Operational requirements
Legal or regulatory developments
Technology changes
Business or security requirements
Updated Terms will be published on our website with a revised “Last Updated” date. Continued use of the website or services after the effective date may constitute acceptance of the updated Terms.

23. Contact Us

For questions regarding these Terms & Conditions, please contact:
GALAXIEQ ENTERPRISES
Website: [https://galaxieq.com/]
Email: [info@galaxieq.com]
Phone: [+91 8904206468]
Business Address: [Bengaluru karnataka (india)]

GalaxieQ Enterprises does website development for businesses. They make sure the websites work well and look good. They also do SEO services to help people find the websites when they search online. GalaxieQ Enterprises helps with Google Business Profile optimization. Manages social media, for companies. They take care of website maintenance too. The main goal of GalaxieQ Enterprises is to help businesses be seen online get customers and grow in a way that lasts. They make plans that fit each business and get results. GalaxieQ Enterprises does all this to help businesses with their presence and achieve digital growth with GalaxieQ Enterprises.

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